I just wanted to quickly say thank you again for the excellent service over the past week and half. Despite our poor guinea pig not surviving the experience, I am very happy at the level of care he received.
The fact that you always answer the phone and have always been able to see us when needed is hugely reassuring and a vastly different experience from the vet we moved away from two weeks ago. Everybody we’ve interacted with at Harrison, from the people at reception to the nurses and vets, has been positive, empathetic, friendly and customer (and animal!)-focussed. Again, not something I was used to based on our previous experience.
I hope you are able to continue with this level of service as your customer base grows.